Privacy Policy

Effective: 2 April 2026

Introduction 

At Tranquility Supports, we are committed to protecting the privacy and confidentiality of all participants, families, staff, and stakeholders. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Australian privacy laws and NDIS Practice Standards.

What Information We Collect 

  1. Full name, date of birth, contact details 

  2. Emergency contact and next of kin details 

  3. NDIS participant number and plan details 

  4. Health, medical and support needs information 

  5. Behaviour support plans and risk assessments 

  6. Financial information for billing purposes 

  7. Feedback, complaints, and incident reports 

How We Collect Information 

  1. Intake and service agreements 

  2. Direct communication (phone, email, in person) 

  3. Referrals from families, guardians, or providers 

  4. NDIS documentation and plans 

Why We Collect Your Information 

  1. Deliver safe and effective supports 

  2. Develop personalised care and support plans 

  3. Meet legal and NDIS compliance obligations 

  4. Process billing and payments 

  5. Communicate with participants and families 

  6. Manage incidents, feedback, and complaints 

Storage and Security 

We take reasonable steps to ensure your information is secure, including secure systems, restricted access, and staff training in confidentiality and privacy. We comply with requirements set by the NDIS Quality and Safeguards Commission. 

Disclosure of Information 

We will only share personal information when you have given consent, it is required by law, necessary to prevent serious risk, or required for NDIS service delivery.

Access and Correction 

You have the right to request access to your personal information and request corrections if information is inaccurate or outdated. 

Privacy and Confidentiality 

All staff at Tranquility Supports are required to maintain strict confidentiality and only access information necessary for their role. 

Complaints 

If you have concerns about your privacy, you can contact us directly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner. 

Policy Updates 

This Privacy Policy may be updated from time to time. The most current version will always be available on our website. 

Contact

Please reach out to us if you have any questions.